Shipping Policy

Last Updated: June 2026

Thank you for shopping with ScalpAura™. We are committed to delivering your order as quickly and efficiently as possible.

Processing Time

All orders are processed within 1–3 business days after payment has been received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times:

• South Africa: 5–10 business days

• Remote Areas: 7–14 business days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.

Shipping Fees

We offer FREE SHIPPING on all orders within South Africa.

Any additional charges, taxes, or duties imposed by local authorities are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

ScalpAura™ is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact our support team at:

Email: support@scalpaura.co.za

We will work with the courier to investigate and resolve the issue as quickly as possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number

• Photos of the damaged item

• Photos of the packaging

We will review your claim and arrange a replacement or appropriate solution.

Contact Us

For any shipping-related questions, please contact our customer support team:

Email: support@scalpaura.co.za

Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)

Thank you for choosing ScalpAura™.